Shipping & Returns
All orders will be processed within 24 hours, and printing of your order will be complete within 3 working days of your order. We then aim to deliver all mainland UK standard orders in 5 working days and international orders in 10 working days from date of order.
As soon as your order has been shipped you will receive a confirmation email outlining your order and your tracking information.
However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 7 working days (UK) or 14 working days (International), please contact us via email, and we will endeavour to help. We do not ship on weekends or bank holidays.
A signature is required on delivery. If you are not in when the postman tries to deliver they will leave a card and then take your order back to the post office. Please follow the instructions on the card left by the courier to arrange redelivery or collection.
Royal Mail 1st Class Signed For (1-2 working days from dispatch) — £3.95 flat rate
Royal Mail 2nd Class Signed For (3-5 working days from dispatch) — FREE
Royal Mail International Shipping (5-10 working days from dispatch) — £4.95 flat rate
Easy Returns & Exchanges
If you are not 100% satisfied with your Hero&Cape product then you can return an item for refund/exchange within 14 days of receipt. Please note that items must be unworn, in original condition with all tags or packaging intact. Items such as earrings are non-refundable due to hygiene reasons.
To arrange a refund, please email us with your name, email address and delivery address within 14 days of receipt. If possible please use original packaging and ensure that the item is securely wrapped to avoid damage in transit.
The cost of returning the item is your responsibility. Responsibilty of the item is up to you until it reaches us, therefore, it is extremely important to obtain proof of postage or use a service that provides a tracking number (eg. Recorded Delivery) We are unable to process a refun/exchange if the returned item is lost in transit. We will not be responsible for items lost in the post during return transit. Upon receiving the returned items, we will then issue a refund to original source of payment or dispatch the exchanged item within 5 working days. We will not refund postage costs unless the item is faulty or a mistake has been made by Hero&Cape.
Please remember to include the invoice in the returns parcel.